Refund policy
Return & Refund Policy
Last updated: 26-01-2026
At FEEL GOOD, your satisfaction is our priority. We want you to shop with confidence, knowing that we offer a fair and transparent return and refund process.
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1. Return Eligibility
Currently we accept no returns. But for customer convenience, we offer an exchange. At the same price value that you purchased our products, you can exchange and buy some other products in our website. But you must pay the return shipping charges.
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2. Exchange Policy
- We offer exchanges for wrong/defective items, subject to stock availability. But a parcel opening continuous video is a must without any break to claim for the exchange.
- Currently we do not offer an exchange for size/color variations.
- For size issues: please check with size chart and buy. Or if in doubt, we suggest you buy a size larger than your regular size, so that alterations can be made, if required.
- For color issues: Please note that a slight light color variations in product is must due to light effects and phone/monitor screen resolutions. So we don't offer exchange for this reason.
- Exchange requests must be made within 1 -2 days of delivery.
If the requested item is unavailable, you may choose another product/s from our collection for the purchase value.
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4. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
- Inform us within 24 hours of delivery
- Share clear unboxing photos or videos for verification without any break.
After approval, we will arrange:
- A replacement, or
- Buy another product/s from our website for the purchase value , as per your preference.
This ensures a hassle-free experience and quick resolution.
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5. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or personalized products
- Items purchased on clearance or final sale
- Gift cards or vouchers
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6. Return Shipping Costs
- If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.
- For all other returns, the customer will be responsible for return shipping charges.
Original shipping charges (if any) are non-refundable.
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7. Refund Process
- Once the returned product is received and inspected, we will notify you of approval or rejection.
- Approved refunds will be processed to the original payment method within 7 - 10
- Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
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9. Cancellations
Orders can be cancelled 24 hours before shipment.
Once shipped, cancellation is not possible, and the return policy will apply.
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10. Contact Information
For any return, exchange, or refund-related queries, please contact us at:
📧 feelgood.lg24@gmail.com
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